|
Q
|
How
do we book? |
|
A
|
Either
email us at info@hrgolfpenthouse.co.uk
or ring us on +44 (0)113 285 4954, telling us what dates you would like
to book and your contact details, and we will get right back to you. To
secure your reservation we ask for a non-refundable deposit of £100 per
week. |
|
|
|
|
Q
|
What
happens on arrival? |
|
A
|
10 days
prior to your departure date you will recieve an information letter
with contact details for the Keyholder. Our Keyholder will meet you at
the Resort entrance and take you to the Penthouse. We would ask that
you arrive at the Penthouse no earlier than 4pm, to enable our cleaning
company to fully prepare the property. We would also ask that you
depart
no later than 11am on your departure day to enable our cleaning company
to prepare the Penthouse for the next guests. These times are
negotiable depending on bookings |
|
|
|
|
Q
|
Why do I
have to pay a security deposit? |
|
A
|
Accidents
do happen and we would hope that you contact the Keyholder if you
should break or damage anything. When you depart the Penthouse will be
thoroughly cleaned and a report will be submitted to our Keyholder.
Your deposit will be returned within 14 days of your return, subject to
confirmation, that the penthouse and its contents are in the same
condition as on your arrival. Any damage, breakages, excessive use of
utilities and/or leaving the Penthouse in such condition that warrants
extra cleaning will be made good from your security deposit. |
|
|
|
|
Q
|
If we
have any problems with the Penthouse who do we contact? |
|
A
|
We employ
a Keyholder in nearby La Torre who looks after the day to day running
of the
Penthouse. Their details will be included in the information letter.
Help and advice can also be found in the Customer Services office at
the entrance to the Resort. |
|
|
|
|
Q
|
Is
smoking allowed? |
|
A
|
Smoking
is strictly prohibited anywhere within the Penthouse, so that we can
maintain a clean smoke free environment for all our guests. |
|
|
|
|
Q
|
Is there
a maid service? |
|
A
|
No. The
Penthouse is professionally cleaned between guests and this is included
within the rental price. A washer, dryer, dish washer and vaccum
cleaner are provided for your use. |
|
|
|
|
Q
|
How many
people can stay? |
|
A
|
4 people
can be accommodated. The Penthouse has 2 bedrooms each
sleeping 2 people. |
| |
|
|
Q
|
Can we
bring pets? |
|
A
|
Sorry, no
pets are allowed. |
| |
|
|
Q
|
Are there
any stores nearby? |
|
A
|
There is
a small supermarket on the Resort and a number of shops in Sucina.
There ia also a large hypermarket near the airport as well as
a number of shopping centres in the region. |
| |
|
|
Q
|
What are
the average temperatures in Spain? |
|
A
|
| |
(ºC)
|
(ºF)
|
| JAN |
11
|
51
|
| FEB |
12
|
53
|
| MAR |
14
|
57
|
| APR |
16
|
60
|
| MAY |
20
|
68
|
| JUN |
23
|
73
|
| JUL |
26
|
78
|
| AUG |
27
|
80
|
| SEPT |
24
|
75
|
| OCT |
21
|
70
|
| NOV |
15
|
59
|
| DEC |
12
|
53
|
|
| |
|
|
Q
|
Do I get discounted
rates for the golf course? |
|
A
|
Yes, Guests using our
Penthouse are entitled to
privilege rates at all Polaris World golf courses (please ask for
current rates).
There are also special offers throughout the year. |
| |
|
|
Q
|
Can I hire golf
clubs? |
|
A
|
Yes. Golf
clubs, trollies and buggies are all available to hire at the clubhouse.
|
| |
|
|
Q
|
Are welcome packs
available? |
|
A
|
Welcome packs can be
arranged. Prices start from 15 euros. |
